To use an Account through coinplaza.it, coinplaza.com, coinplaza.net, coinplaza.org, or one of our associated Websites, APIs or mobile applications (the "CoinPlaza Services"), you acknowledge that you have read, understood and accepted all terms and conditions contained in this Contract, as well as our Privacy Policy.

Please be aware that there is a significant risk of loss of the digital currencies held.

CoinPlaza S.r.l. ("CoinPlaza") Website and Services and their use in connection with exchanges involving legal currencies are not offered, nor can they be used to/by natural or non-natural persons having their residence or registered office in the United States of America and in all the countries indicated by the European authorities as "blacklisted": Samoa; Bahrain; Guam Marshall Islands; Namibia; Palau; Saint Lucia; Trinidad and Tobago;

and those indicated by the Italian Revenue Agency: Bahamas; Barbuda and Brunei; Djibouti; Grenada and Guatemala; Cook Islands; Marshall Islands and US Virgin Islands; Kiribati; Lebanon and Liberia; Macau and the Maldives; Nauru; Nevis and New Caledonia; Oman; French Polynesia; Solomon; Samoa; Saint Lucia; Saint Vincent and the Grenadines; St. Helena; Sark; Saint Kitts; Tonga; Tuvalu; Vanuatu.

The User acknowledges that the computer registration of the confirmation of clicks of acceptance of these General Contract Conditions (or "Terms of Service") and of the Privacy Policy are evidence of the User's acceptance of the Services offered by CoinPlaza through the Website.

The CoinPlaza Platform configured in the domains coinplaza.it, coinplaza.com, coinplaza.net and coinplaza.org, any second level domains, accessible from the individual pages of the Website and the contents published therein, with the exception of network Services offered by third parties, as well as any API (Application Programming Interface) to access specific contents of the Website or the widgets with the data of the Website itself are owned by CoinPlaza, with registered office in Via Luigi Dari, 31, 63074 San Benedetto del Tronto, Tax ID and VAT number: IT02319260440, REA Register no. AP - 204690.

Users undertake to inform CoinPlaza of any unauthorized or improper uses of the Website, also in violation of these Terms and Conditions, by sending an email to abuse@coinplaza.it, specifying the data enabling the identification of the unauthorized or improper Website content, or of the subject who has used the Website in an unauthorized or improper manner.

1. CoinPlaza Services

1.1 The Services of the Website are subject to Italian and European law, without prejudice to the provision of the hosting service or other Services necessary for using the Website, provided by third parties, to which the conditions of use referable to such Services apply.

1.2 The User may use the Website exclusively for personal or business purposes related to one of the activities performed by CoinPlaza and within the limits specified in these General Contract Conditions. In the event that the User, through the use of the Website or through other behavior, endangers, voluntarily or involuntarily, the functionality of the Website itself, CoinPlaza will have the right to take all necessary measures to protect the Website and its systems.

1.3 The Website is reserved for use by natural or non-natural persons (entities and companies) regularly established, respectively residents or having their registered office outside the "Blacklisted" countries specified above.

1.4 These General Contract Conditions govern the relationship between the Customer, to whom the Services are provided (as defined in the following paragraph) and CoinPlaza. The General Conditions also regulate the individual orders given by the Customer to CoinPlaza, as well as the performance of a series of connected Services.

The service provided by CoinPlaza to the Customer allows the same to:

• Buy cryptocurrencies using legal tender currency;
• Sell cryptocurrencies for countervalue in legal tender currency;
• Exchange cryptocurrencies between them.

The exchange will be possible only for the cryptocurrencies from time to time supported by the Platform against Euro or other currencies in legal tender, through the use of the Website, API or mobile applications made available by CoinPlaza.

1.5 CoinPlaza, as remuneration for the activity provided, will receive a foreign exchange fee which will be shown to the User at the time of the order of the exchange transaction.

1.6 The contractual regulation applicable to the relationship between CoinPlaza and the Customer consists of:

1. these General Contract Conditions;
2. the Data Processing Policy and the Cookies Policy;
3. the Customer's registration/subscription to the Service, including personal data and other Customer data.

1.7 Registration is free. All costs relating to the network services required to be able to use the Services are to be borne exclusively by the Customer.

1.8 The framework Contract governed by these Terms and Conditions shall be perfectioned only once the Customer has successfully created an Account on the CoinPlaza Platform and has stated that he has read, understood and accepted all the terms and conditions contained herein, as well as the Privacy Policy and Cookie Policy.

2. CoinPlaza Account and access

2.1 From the moment in which the Customer has successfully completed the registration procedure for the Service, he/she will be the holder of a personal Account. The Customer undertakes not to disclose any information regarding the Account to any third party. In this context, the Customer acknowledges that the only person responsible for maintaining the confidentiality and security of the Account and all the activities that take place on the Account or through it is the Customer himself/herself. Any breach of the security of the Account must be reported immediately to CoinPlaza, which will not be liable for damages, costs or expenses arising from or resulting from the failure or delay in communicating said breaches.

2.2 The Service is designed and intended for personal use on an individual basis exclusively for personal or business purposes related to any of the activities performed by CoinPlaza and within the limits specified in these General Contract Conditions. For security reasons, in no case may the details of the Account and/or passwords necessary to access them be shared with third parties.

2.3 The User is responsible for any activity arising from any error or negligence in keeping the password and other personal information related to the Account confidential. The User will be held responsible for any loss or damage resulting from errors or carelessness.

2.4 The User undertakes to immediately inform CoinPlaza in writing at the following email address: abuse@coinplaza.it, should he/she become aware of unauthorized use of his/her Account or of any disclosure of his/her password or other information which could lead to an abusive use of the Account. The User is also obliged to immediately notify CoinPlaza in writing of any other security breach.

2.5 The Customer undertakes to provide truthful, accurate and complete information during the registration and use of the Service, and agrees to periodically update such data to ensure that the same is always true, accurate and complete. Any damage resulting from the inaccuracy and/or completeness of the information provided shall not be attributed to CoinPlaza; further violations of the above provisions may result in suspension and/or cancellation of the Account.

2.6 CoinPlaza reserves the right to request, at any time and at its own unquestionable discretion, further information regarding the Customer to allow for the correct operation and provision of the Services. In case of refusal CoinPlaza may suspend the operation of the Account, or proceed with its cancellation. In case of failure or incorrect verification of the identity of the Customer, CoinPlaza will be unable to proceed with the purchase or sale of cryptocurrencies (and therefore shall not be held responsible for the non-performance thereof).

2.7 The Service that involves currencies with legal tender is reserved exclusively for individuals of legal age.

2.8 CoinPlaza Website, Services and their use in connection with exchanges involving legal currencies are not offered, nor may they be used by/for natural or non-natural persons having their residence or registered office in the United States of America and in all the countries indicated by the European authorities as "blacklisted": Samoa; Bahrain; Guam Marshall Islands; Namibia; Palau; Saint Lucia; Trinidad and Tobago; and those indicated by the Italian Revenue Agency: Bahamas; Barbuda and Brunei; Djibouti; Grenada and Guatemala; Cook Islands; Marshall Islands and US Virgin Islands; Kiribati; Lebanon and Liberia; Macau and the Maldives; Nauru; Nevis and New Caledonia; Oman; French Polynesia; Solomon; Samoa; Saint Lucia; Saint Vincent and the Grenadines; St. Helena; Sark; Saint Kitts; Tonga; Tuvalu; Vanuatu.

2.9 Use of the Service requires the use of compatible devices owned by the Customer and access to an Internet connection; the Service may request periodic updates of the device and may be affected by the performance of these factors. CoinPlaza reserves the right to limit the number of Accounts that can be created by a device and the number of devices associated with an Account. The Customer acknowledges that the fulfillment of these obligations is its full and exclusive responsibility and, therefore, CoinPlaza can not be held responsible.

2.10 The Customer, in order to be able to issue purchase or sale orders of cryptocurrencies, must adhere to and/or possess (for example in the case of bank transfer or credit card) one of the payment systems accepted by CoinPlaza for the use of the Service with the cash necessary to proceed with the Order (as defined below). The payment systems accepted by CoinPlaza are indicated on the Platform. All payments must be made to CoinPlaza; any amounts paid to the operator of the means of payment chosen by the Customer will not settle the Customer's debt with CoinPlaza.

2.11 The Customer undertakes to use the Service solely for the purposes permitted by this Contract. In the event that the Customer, through the use of the Website or through other behavior, endangers, voluntarily or involuntarily, the functionality of the Platform itself, CoinPlaza will have the right to take all necessary measures to protect the Platform and its systems. Measures that CoinPlaza may take include the suspension of access to the Service and cancellation of the Account.

2.12 The Service, or any feature or part thereof, may not be available in all languages or in all countries and Coinplaza makes no representation that the Service, or any feature or part thereof, is appropriate or available for use in any particular location.

2.13 CoinPlaza reserves the right, at any time, to modify the procedures and operation of the Website, to introduce new methods of use, new conditions of use and additional obligations relating to the use of the Service. These changes will be communicated through the Website and any subsequent changes to the General Conditions will be made and communicated in accordance with article 6 below. The changes to the Services will have immediate effect and will become an integral and substantial part of these General Conditions. The Customer will have a term of 30 days, starting from the communication of change, within which to accept the changes. During this period of time, in the absence of acceptance, the Services can not be provided. Once the aforementioned term has elapsed, in the case of non-acceptance, CoinPlaza will have a right to automatic and immediate termination of this Contract and to close the related Account(s).

3. Services for the purchase, sale and exchange of cryptocurrencies

3.1 To exchange, purchase or sell the cryptocurrencies supported by the Platform, the Customer must place an order to CoinPlaza in this regard. To this end, the Customer, once he has accessed the Website on his Device, must follow the instructions provided on the order setting screen, indicating the currency (virtual or legal) he wants to send and the one he wants to receive.

3.2 The maximum amount of the Order is limited to the amount that CoinPlaza will indicate from time to time on the Platform as the maximum limit for the Orders: in no case may this amount exceed any limits established by law for exchange operations of the type of those offered by CoinPlaza.

3.3 The Platform, referring to the quotes detectable through the consultation of the major online exchanges and applying a Fee in favor of CoinPlaza, will indicate the quote that will be applied for the exchange of currencies including the Fee itself and if the data provided by the Customer comply with the requirements on the Limit and the related procedure has been followed correctly, it will elaborate an Order proposal.

3.4 The exchange rates indicated on the Platform are rates obtained in real time also through access to the prices of the major online exchanges and are, of course, subject to continuous changes.

3.5 The exchange rate and the corresponding amount of currency that are shown at the time of the Order are however to be considered provisional as the exchange rate will be recalculated as soon as the Customer's funds will be received by CoinPlaza. In particular, for all those means of payment that require long management times (such as bank transfer), it may differ substantially from what is shown in the Order proposal. Before confirming the order, the Customer will receive a specific warning about the high risk of exchange rate fluctuations.

3.6 Given the high volatility of cryptocurrencies, CoinPlaza will calculate the actual exchange only when the Customer's funds will be available (ie expendable) by CoinPlaza. The exchange rate could therefore be substantially different from that which had been indicated to the Customer at the time of the order proposal (even with fluctuations exceeding 10%). The exchange rate fluctuation risk is always fully borne by the Customer. Only in this case may the Customer request the cancellation of the order through the Website customer support but only until CoinPlaza has received the funds and in any case has not yet begun the exchange transaction on the market. All costs related to the refund will be charged to the Customer who will receive it with the same payment method that was used net of expenses.

3.7 By accepting the proposal, the Customer gives an order and at the same time confirms under his/her sole responsibility that:

• the details contained in the summary screen are correct in every aspect;
• the economic conditions elaborated by the Platform have been understood, judged fair and accepted by the Customer.

3.8 The placement of the Order, together with these General Conditions, has the value of a contractual proposal that will be considered accepted by CoinPlaza through the explicit confirmation by email informing the Client that the Transaction has been accepted. The Order will be considered accepted and binding, therefore, only when the Customer becomes aware of the Confirmation by CoinPlaza. In any case, it is understood that CoinPlaza, even after having sent the Confirmation, can refuse to follow up the Order in case of significant misalignment of market quotes, in case of exceeding the maximum limit for the Order, of mismatch between the personal data provided by the Customer and the holder of the payment/collection method used (where applicable), or in case of technical difficulties of any kind. In this case, CoinPlaza will inform the Customer immediately that the Order has not been completed and will specify the reasons.

3.9 CoinPlaza reserves the right to request, at any time, further information regarding the Order to allow it to be completed or to comply with any regulatory requirements. In case of refusal to provide such information, CoinPlaza may not proceed with the order given.

3.10 CoinPlaza declines all responsibility for any access, impediment, malfunction or difficulty concerning the technical instruments, the telephone line, the cables, the electronics, the hardware on which the Platform resides, the transmission and connection, the internet connection, the mobile and fixed telephone network that can prevent and/or delay the Customer Order or CoinPlaza Confirmation, which also declines all responsibility for problems caused by the configuration of the device to access the Customer Platform that could affect the speed of processing of the Order given by the Customer.

3.11 After the Order, immediately after receiving any currency sent by the Customer and sending the relative receipt email of the Order by CoinPlaza, the funds received will be converted to the currency indicated by the Customer at the market exchange rate and then CoinPlaza will send it to the Customer.

3.12 The Client agrees to pay the amounts due for all cryptocurrencies purchased or sold through the Platform, together with the Services Fees for the Services used and any other additional sum (including taxes and late fees, if applicable) that may accrue for or in connection with the use of the Account, through the payment method provided for during registration (or as subsequently amended in accordance with the provisions of these General Contract Conditions).

3.13 The Customer remains solely responsible for the timely payment of all fees in the manner accepted by CoinPlaza.

3.14 The use of the Service, by its very nature, is based on the need to carry out legal transactions, enter into contracts and make purchases electronically. The Customer declares to be fully aware that his/her acceptance via electronic means constitutes a valid and binding act of consent. Any consent expressed through the use of any electronic means is valid and binding for the acceptance of any contract proposed in accordance with the law. The same applies to any expression of consent or acknowledgment relating to notifications by CoinPlaza of cancellation, change of policies, of contracts, etc..

3.15 If the User violates even one of the previous provisions, CoinPlaza may proceed with the suspension and subsequent closure of the Account, and the User will be held responsible for any losses incurred by CoinPlaza or any other User of the Website.

4. Anti-money Laundering Obligations

4.1 When registering on the Website, the User is required to provide all the necessary information and/or documents that CoinPlaza considers to be, in its sole discretion, suitable to maintain compliance with any law, regulation and internal policy (see the Anti-Money Laundering Policy adopted by CoinPlaza).

4.2 During the verification process of an Account, the User must provide all the documents requested. In particular, by registering an Account on the Website, the User agrees to provide CoinPlaza, or another person delegated to perform the anti-money laundering requirements prescribed by the law on behalf of CoinPlaza, with updated, accurate and complete information as required by the process of registration and to keep this information up-to-date.

4.3 In the event of an anomalous or non completely transparent operation of the User's Account, CoinPlaza may ask the same User for further information, including but not limited to the authentication of documents, and may also freeze all transactions while the appropriate checks on the Account are pending.

4.4 CoinPlaza reserves the right to block, suspend and terminate User Accounts for which proper verification has not been carried out, despite any useful efforts by CoinPlaza to contact the User and request completion of the due process.

4.5 The documents, data, photos and other informative material collected during the registration and verification procedures of an Account are subject to the conservation obligation to which CoinPlaza is held pursuant to the anti-money laundering regulations, also making use of the Services offered by a third party supplier.

4.6 CoinPlaza applies regular checks on User Accounts also through a request to provide information on the origin of Funds if and when expressed or converted into virtual currency or currency having legal tender.

4.7 CoinPlaza reserves the right to block or freeze the Account of any User, at their discretion and without prior notice, in case of suspected illegal origin of the Funds.

5. Communications with the Customer

5.1 The Customer expressly accepts to receive all communications (including accounting ones) in electronic format, including email. Any communication relating to this Contract will be sent to the address indicated by the Customer during the registration phase, or to the different address communicated by the Customer.

5.2 The Customer agrees that all communications are also carried out by means of remote communication means ("RCM"), such as e-mail, messaging services and notifications via the App. The Customer also agrees to CoinPlaza use of short message scripts (SMS) to the telephone number provided during registration for all communications relating to the Contract. The SMS are to be considered in all respects RCMs. CoinPlaza will not be held responsible in the event that non-legitimate third parties have access to the content of the communications sent by SMS or other RCM.

5.3 The Client authorizes CoinPlaza to record in full, without any prior notice, all the phases of the direct telephone calls made to it, either by an automatic answering machine or by an operator, using an automatic registration system; these records will be full evidence of the relationship between CoinPlaza and the Customer.

5.4 The communications provided for by the Contract will be addressed only to the Customer.

5.5 The communication will be considered received by the Customer on the day of the notification on the Website that the same is available in the appropriate section.

6. Unilateral Change Of Contractual Conditions.

CoinPlaza reserves the right, at any time, to modify this Contract and to impose new terms or conditions relating to the use of the Service and to vary the commission levels and procedures also in an unfavorable manner to the Customer. Both the changes and the new conditions will be communicated via RCM. If accepted, the changes will have immediate effect and will immediately become an integral and substantial part of these General Conditions.

In case of refusal or delay in accepting them, CoinPlaza will have the right to terminate the Contract with immediate effect and to not proceed with any Transaction. The Customer accepts and acknowledges from now on that CoinPlaza can not in any way be held responsible towards the Customer and/or third parties for the suspension or termination of the Service due to the Customer's failure to adhere to the new versions of the General Conditions. As per art. 2.13, including in the case of non-acceptance of the unilateral changes proposed by CoinPlaza.

7. Security, Closure, Suspension And Blocking Of An Account

7.1 The Customer undertakes not to access the Service by any means other than the Platform or other software provided for this purpose by CoinPlaza or the other affiliate companies of the group. Furthermore, the Customer expressly undertakes not to make any changes to the software provided by CoinPlaza to access the Service and not to use modified versions of the software.

7.2 The Customer agrees not to access or attempt to access an Account to which access is not authorized. Violations of system or network security may result in civil or criminal liability.

7.3 CoinPlaza reserves the right, at its sole discretion, to suspend or cancel the Client's Account in the event that the Device used for the provision of the Services has been subjected to the so-called "jailbreaking" and/or "rooting".

7.4 In order to provide a better service, CoinPlaza records information relating to the use of the Service in an anonymous and aggregate form. This information includes, but is not limited to, the frequency of transactions, their volumes, prices and timelines. CoinPlaza may also collect information about devices, such as the IP address, device type, type and version of the operating system, and unique device identifiers

7.5 Without prejudice to the General Contract Conditions, CoinPlaza may, at any time, at its sole discretion, without notice or explanation, including, without limitation, in case of attempts to obtain unauthorized access to the Website, for other security reasons or for violations of the General Contract Conditions or other document referred to therein:

1. suspend, limit, interrupt or terminate a User's Account or Services to which he or she has access;
2. freeze an Account, block the use of the deposits therein and the functionality of the Platform, also upon instruction of the Judicial Authority or the financial administration;
3. proceed with the final closure of the Account, without prejudice to the possibility, where permitted by law, for the User to transfer his/her Funds to other Accounts;
4. prohibit access to the Platform and/or a User Account;
5. adopt any technical measure or legal action to inhibit the use of the Platform and the Services to the User held responsible for violations.

8. Term of the Contract

The Contract between CoinPlaza and the Customer shall be of unlimited duration.

The Customer may withdraw from this Contract by giving notice to CoinPlaza, with at least 15 days advance, by registered letter with return receipt to CoinPlaza Srl, Via L. Dari 31, 63074 San Benedetto del Tronto (AP) - Italy.

9. Liability

9.1 CoinPlaza shall not be held liable towards the Customer in case of non-compliance with the obligations set forth in this Contract, if the non-fulfillment is caused by third parties, computer systems malfunctions not under the direct control of CoinPlaza, or other events beyond CoinPlaza's control. In particular, CoinPlaza declines any responsibility for any problem related to the malfunctioning of cryptocurrency networks, impediment, dysfunction or difficulty that prevents the provision of the Services and that derives or may derive from technical tools, telephone line, cables, electronics, the software and hardware, the transmission and the connection, the internet connection, the mobile and fixed telephone network that do not fall under the direct control of CoinPlaza. CoinPlaza also declines all responsibility for problems caused by the configuration of the device to access the Platform that could affect the provision of the Services.

9.2 Moreover, CoinPlaza will not be liable in the event of non-acceptance of orders for sending and/or receiving cryptocurrencies not supported by the Customer's Wallet for losses and/or damages (both direct and indirect and with regard to emerging damage and/or loss of profit) that could occur in the event of errors committed by the Customer in the use of any software or service related to the use of the Platform and/or the use of cryptocurrencies purchased through the Platform, for example forgotten passwords or private keys, payments sent to incorrect addresses, loss of password, password disclosure, corrupt files, incorrect and/or incomplete transactions, cyber attacks, inefficiencies of CoinPlaza external wallet providers, etc.

9.3 In no case will CoinPlaza be held liable for non-compliance due to slight negligence of the same. The Customer agrees to hold CoinPlaza harmless from any damage or loss that it may incur in connection with the proper provision of the Services to the Customer and that are not the result of malicious or grossly negligent conduct of CoinPlaza.

10. Assignment of the Contract/Credit

The Client consents from now to the assignment by CoinPlaza of the Contract or the rights deriving therefrom, without this leading to a reduction in the protection of the Client's interests.

CoinPlaza shall notify the Customer of the assignment, including via RCM, in a timely manner.

The Customer may always raise against the assignee all the objections that he could have raised against CoinPlaza, including set-off, also by way of derogation from art. 1248 of the Italian Civil Code.

The Customer cannot assign to third parties all or part of his/her rights arising from the Contract.

11. Intellectual Property Rights

11.1 The Client accepts and acknowledges that the Service, the Platform, the Website, the brands, the logos and all the materials to which he has access in connection with the Service, which include or may include, by way of example, graphics, User interfaces, audio-clips, video-clips, editorial content, as well as the scripts and software used to provide the Services, are subject to intellectual property rights whose ownership is CoinPlaza's and/or its suppliers'. Such materials are protected by intellectual property laws, and by other applicable legal provisions, including, by way of example, copyright, trademark and patent law. The Customer agrees to access such materials solely for the use of the Service and in compliance with the provisions of these General Conditions. No part of the Platform, the Website or the Service may be reproduced in any form or by any means. The Customer agrees not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Service.

11.2 CoinPlaza, the CoinPlaza logo and other CoinPlaza trademarks, service marks, graphic signs and logos used in connection with the Service constitute trademarks or registered trademarks of the CoinPlaza group.

12. Processing of Personal Data

12.1 Access to the Service is allowed on the assumption, guaranteed by the Customer, that he/she is the holder of the payment method indicated at registration and that all information provided therein is true and exact, in particular with reference to personal data, his/her residence and the authenticity of the documents sent to CoinPlaza.

12.2 The Holder declares to have received the information pursuant to Article 13 of Legislative Decree. 196/2003 and the GDPR by CoinPlaza as the Data Controller by means of remote communication means ("RCM") and that he is therefore aware that the nature of the Service - also for reasons related to the security of the Account - necessarily requires the disclosure of personal data - and the related processing - to external companies, as well as the transfer of data abroad and their communication within the CoinPlaza company and that, in case of non-disclosure of the data, access to the Service cannot be granted.

13. Filing of the General Conditions

The original copy of the General Conditions will be filed at the premises of CoinPlaza and their updated version will also be available for consultation in the appropriate section on the Platform.

14. Disputes and Competent Court

14.1 Any dispute that arises between CoinPlaza and the Customer relating to the interpretation, validity, effectiveness, performance or dissolution of this Contract will be governed by Italian law and will be subject to the exclusive jurisdiction of the Court of Ascoli Piceno.

14.2 The Customer has, in any case, the right to file a complaint with CoinPlaza by means of a written notice, by registered letter with return receipt sent to CoinPlaza Srl, Via L. Dari 31, 63074 San Benedetto del Tronto (AP) - Italy.

14.3 Users residing in an EU State, for all disputes or claims arising from or in connection with these General Contract Conditions, including disputes relating to their validity, violation, resolution or invalidity, and for any dispute or claim arising from or in connection with the use of the Website, can benefit from online dispute resolution through the use of the ODR Platform, provided by the European Commission, which will allow, within 30 days, with CoinPlaza agreement, to identify the out-of-court resolution body competent for Italy, as well as to use the procedure made available by the aforementioned body directly through the said platform available in all EU languages.

14.4 Before accessing the out-of-court dispute resolution procedure referred to in the previous paragraph, the User undertakes to lodge a complaint directly with CoinPlaza via email to the address legale@coinplaza.it. CoinPlaza reserves the right to reply within 60 days of the date of receipt of the complaint by the User.